Recepcionista bilíngue

Síntese de Qualificações

Tourism professional, with extensive experience in customer service,
concierge services, guest issue resolution in hospitality, work on
international cruises, global events, and offshore work.
Being grateful for having visited many countries through work, living
abroad contributed to my understanding of other cultures, to listen,
observe, speak, act, understand, respect customs, and differences of
each.
Dealing with difficulties and everyday problems at work, solving them
in the best possible way, and achieving excellent results. Especially
in customer service, it is of paramount importance to understand
from the words, gestures, and looks of the client what they truly
need.

Experiência Profissional

• Supervisor de Operações - Selina (11/2020 a 11/2023)

  Responsible for delegating tasks and activities to reception, maintenance, and
  housekeeping departments. Additionally, I perform shift management duties in
  the absence of the general manager, with deep expertise in problem-solving,
  logistics of purchases, sales, invoicing, company registrations, employee
  hiring/termination processes, and timesheets. Conducted team training and
  facilitated the integration of new employees. Acted as a mediator between HR
  and employees, serving as a good listener and bridge between the company
  and the team.

• Auditor noturno - Hotel Nacional (8/2019 a 2/2020)

  Maintain daily communication with all other departments of the hotel as a
  whole, as the auditor is responsible for reviewing data and events from the
  previous day.
  When requested, a somewhat unpleasant role of the auditor is to inform the
  reception manager about events occurring in the departments routine. This
  includes errors, important information, and required training sessions. A good
  night auditor is one who works with impartiality and instills confidence in all
  hotel departments.
  The night auditor must also be attentive to reconciling the values that entered
  the hotel during the day, such as room payments.

• Recepcionista bilíngue - LSH Hotel (10/2018 a 8/2019)

  Responsible for performing the night audit at the reception and regular
  reception duties.

Formação Acadêmica

• Superior (1/2022 a Atual)

  Tourismo - FACHA

• Ensino Médio (1/2002 a 1/2004)

  Ensino Médio - CEAM

Cursos e Certificações

STCW
CRM
Brigadista
Microsoft Office
Inglês

Conhecimentos Gerais

Atendimento ao público
Marketing
Vendas
Google tools
Microsoft Office
Opera
CM-Net
Winks
Reservas
OTA